Refund policy

Returns & Refunds

We want you to be happy with what you bought. If you are not, you have 30 days from the day your order is delivered to ask for a return.

What we can take back

Items must be unused, in the condition you received them, and in their original packaging. Please keep the box or bag the item arrived in until you are sure you are keeping it.

What we cannot take back

  • Gift cards
  • Personalised, engraved or made-to-order items
  • Items marked final sale at the time of purchase
  • Items returned more than 30 days after delivery
  • Items returned used, washed, altered or without their original packaging

How to start a return

Email hi@winslowsgoods.com with your order number and what you would like to return. We answer within one business day and will send you return instructions. Please do not send anything back before you hear from us — returns sent without instructions may not be traceable to your order.

Return shipping

If you are returning something because you changed your mind, you pay the return postage. We recommend a tracked service; until the parcel reaches us it is still your property and we cannot refund what does not arrive.

If the item is faulty, damaged, or not what you ordered, we pay the return postage. See below.

Refunds

Once your return arrives and we have checked it, we will email you to confirm. We issue the refund to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it to your statement.

Original shipping charges are not refunded unless the return is our error.

Damaged, faulty or wrong items

Check your order when it arrives. If anything is damaged, faulty, or not what you ordered, email hi@winslowsgoods.com within 14 days of delivery with your order number and a photograph of the problem. We will replace it or refund it, and we cover the return postage. You will not be asked to pay twice for our mistake.

Exchanges

The quickest way to exchange something is to return the original for a refund and place a new order.

Cancelling an order

If you need to cancel, email us as soon as possible. If the order has not yet been dispatched we will cancel and refund it in full. Once it has been dispatched, please use the return process above.

If you are in the EU or the UK

You have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. That right sits alongside the 30-day window described here — whichever is more generous to you applies. Nothing in this policy limits your statutory rights.

Refused or unclaimed parcels

If a parcel is refused at the door or goes unclaimed and is returned to us, we will refund the order less the outbound and return shipping actually incurred.

Questions

Email hi@winslowsgoods.com. We answer within one business day.

Sold by BORSALLEA GROUP LLC, d/b/a Winslow's Goods, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.